Refund & Returns Policy

Refund & Returns Policy

Because our products are made on demand, we do not accept returns or exchanges for size, color, or change of mind.

We only accept returns if:

The item is defective, misprinted, or damaged upon arrival.

How to request a return or refund:

1. Contact us at hello@bygiana.com within 14 days of receiving your order.

2. Provide photos of the defective product and order number.

3. We will review and arrange a replacement or refund.