FAQ

We currently ship across Europe. Shipping costs and estimated delivery times are automatically calculated at checkout, based on the product and destination.

Since all our products are made to order, production usually takes 2–7 business days before shipping.

To ensure the best quality for each product, we work with different specialized production partners. This means items in the same order may ship separately and arrive at different times. You will receive tracking information for each package.

Please contact us within 14 days of receiving your order at hello@bygiana.com with photos of the damaged item. We’ll arrange a replacement or refund at no cost.

All products are made to order specifically for each customer.

Customers in the European Union may have a legal right of withdrawal under applicable consumer protection laws. Withdrawal requests can be submitted through the withdrawal process available on our store and will be reviewed in accordance with applicable law.

If your order arrives damaged, defective, or incorrect, please contact us at hello@bygiana.com within 14 days of delivery and include clear photos of the issue.

We will review the claim and, where appropriate, provide a replacement or refund.

You can reach us anytime at hello@bygiana.com and we’ll get back to you as soon as possible.